Losing access to an account — especially when the attacker changes the email and phone — feels hopeless. It usually isn't. Recovery is about proving ownership in the exact way the platform expects.
Act fast
- Use the in-app "My account was hacked" / "Get more help" flows, not just password reset.
- Request a login/security code to any recovery method you still control.
- Prepare a selfie video if asked — this is how platforms verify a real person.
Build your ownership proof
Original email/phone used at signup, approximate signup date, previous passwords, linked devices, and any receipts for in-app purchases all strengthen your case. We help assemble this into the package the platform actually accepts — and escalate correctly when the first attempt stalls.